Frequently Asked Questions (FAQs)
Welcome to the FAQ section of Himalayann Daisy.
Here are answers to some commonly asked questions about our products, orders, shipping, and support.
General Questions
What is Himalayann Daisy?
Himalayann Daisy is an Indian herbal personal care brand focused on creating thoughtfully formulated hair care and future skincare products inspired by traditional herbal wisdom and modern formulation practices.
What kind of products do you offer?
Currently, we offer herbal hair care products. In the future, we plan to expand into skincare and additional everyday wellness essentials.
Are your products suitable for daily use?
Our products are designed with regular use and comfort in mind. However, individual experiences may vary depending on hair type, skin type, and sensitivity.
Are your products herbal or Ayurvedic?
Our formulations are inspired by traditional herbal and Ayurvedic care practices while also considering modern formulation approaches and usability.
Product Usage
How long does it take to see results?
Results may vary from person to person depending on consistency of use, hair/scalp condition, lifestyle, and other factors. Herbal care products generally work best with regular and continued use.
Can I use your products on sensitive skin or scalp?
We recommend reviewing the ingredient list carefully and performing a patch test before full use, especially if you have sensitive skin or known allergies.
Are your products suitable for both men and women?
Yes, our products are designed for use by anyone unless otherwise specified on the product packaging.
Do your products contain harsh chemicals?
We aim to create balanced formulations focused on usability, comfort, and ingredient-conscious development. Please refer to individual product ingredient lists for complete information.
Orders & Shipping
How long does shipping take?
Orders are generally delivered within:
- 3–7 business days for metro cities
- 5–10 business days for other locations
Delivery times may vary depending on courier services and location.
How can I track my order?
Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp where applicable.
Do you offer Cash on Delivery (COD)?
COD availability may vary depending on serviceability and order value.
Can I cancel my order?
Orders can only be cancelled before dispatch. Once shipped, cancellation requests cannot be accepted.
Refunds & Returns
Do you accept returns?
Due to hygiene and personal care safety reasons, opened or used products cannot be returned.
However, if you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
How do I request a refund or replacement?
You can contact us with:
- Your order number
- Photos/videos of the issue
- A brief explanation
Our support team will review the request and assist you accordingly.
Safety & Care
Should I perform a patch test before use?
Yes. We strongly recommend performing a patch test before using any new personal care product.
Can results vary from person to person?
Yes. Hair and skin care results depend on multiple factors including hair type, scalp condition, routine, consistency, lifestyle, and individual sensitivity.
Contact & Support
How can I contact Himalayann Daisy?
You can reach us through:
himalayanndaisy@gmail.com
+91 74093 22017
Where is Himalayann Daisy based?
We operate from:
Anmol Market, Ward No. 6
Near Udham Singh Park
Kaladhungi, Nainital
Uttarakhand – 263140, India
If you have additional questions, feel free to contact us through WhatsApp or Instagram anytime.